At Home Shield Shine UK Limited, we take the privacy and protection of your personal information extremely seriously. We strongly encourage you to carefully review this Privacy Notice, as it contains important details about:

• The personal information we collect about you.

• How we use, manage, and safeguard your information.

• With whom your information may be shared.

We will never disclose your personal information to anyone without your consent and prior knowledge, except as described in this Privacy Notice or where required by law and applicable terms and conditions.

Our Commitment to Data Protection

We have implemented strict safeguards to ensure your data is managed responsibly and securely. These controls extend to all individuals and entities with access to our information systems, including:

• Board members and directors.

• Employees and contractors.

• Suppliers and service providers.

• Third parties granted authorised access.

Policies & Procedures Ensuring Compliance

To maintain the highest standards of privacy and data security, Home Shield Shine UK Limited follows comprehensive policies and procedures, including:

• Risk Assessment Process (DPIA) – to identify and mitigate data privacy risks.

• Data Mapping Procedure – to understand how data flows within our organisation.

• Legitimate Interest Assessment – to ensure lawful processing of personal data.

• IT Incident Response Procedure – to address and manage potential breaches effectively.

• GDPR Roles & Responsibilities – to clarify data protection obligations across the organisation.

• Records Retention & Protection Policy – to secure, manage, and lawfully retain your information.

PRIVACY AND PERSONAL DATA PROTECTION POLICY

Company Name: Home Shield Shine UK Limited
Registered in England & Wales.

1.1 The UK GDPR – General Data Protection Regulation

The UK General Data Protection Regulation (UK GDPR), alongside the Data Protection Act 2018, forms one of the most significant legislative frameworks influencing Home Shield Shine UK Limited in how we process, manage, and protect personal data.

Failure to comply with these regulations can result in substantial fines and penalties. Therefore, it is the strict policy of Home Shield Shine UK Limited to ensure full, transparent, and demonstrable compliance with the UK GDPR and all relevant UK legislation at all times.

1.2 Key Definitions

For the purposes of this policy, the following terms are defined under the UK GDPR:

• Personal Data: Any information relating to an identified or identifiable individual (“data subject”). Examples include names, addresses, contact details, identification numbers, IP addresses, and any information linked to an individual’s identity.

• Processing: Any operation performed on personal data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, sharing, restriction, deletion, or destruction.

• Controller: Home Shield Shine UK Limited is the data controller, meaning we determine the purposes and means of processing your personal data.

1.3 Principles of Personal Data Processing

We adhere to the seven core principles of the UK GDPR:

1. Lawfulness, Fairness, and Transparency – Data must be processed legally, openly, and fairly.

2. Purpose Limitation – Collected data will only be used for clearly defined purposes.

3. Data Minimisation – Only the data necessary to achieve specific purposes will be collected.

4. Accuracy – Personal data will be kept accurate and up to date wherever possible.

5. Storage Limitation – Data will not be retained for longer than necessary.

6. Integrity and Confidentiality – Data will be stored securely and protected against unauthorised access or loss.

7. Accountability – Home Shield Shine UK Limited is responsible for demonstrating compliance with these principles

1.4 Your Rights as a Data Subject

Under the UK GDPR, you have the following rights:

• Right to be informed – To know how your data is collected and used.

• Right of access – To request copies of your personal data.

• Right to rectification – To correct inaccurate or incomplete data.

• Right to erasure – To request deletion of your data in certain circumstances.

• Right to restrict processing – To limit how your data is processed.

• Right to data portability – To receive your data in a machine-readable format.

• Right to object – To stop your data being processed for certain purposes.

• Rights related to automated decision-making – To avoid decisions made solely by automated systems without human involvement.

We have internal processes to ensure these rights can be exercised quickly and efficiently.

1.4 Your Rights as a Data Subject

Under the UK GDPR, you have the following rights:

• Right to be informed – To know how your data is collected and used.

• Right of access – To request copies of your personal data.

• Right to rectification – To correct inaccurate or incomplete data.

• Right to erasure – To request deletion of your data in certain circumstances.

• Right to restrict processing – To limit how your data is processed.

• Right to data portability – To receive your data in a machine-readable format.

• Right to object – To stop your data being processed for certain purposes.

• Rights related to automated decision-making – To avoid decisions made solely by automated systems without human involvement.

We have internal processes to ensure these rights can be exercised quickly and efficiently.

1.5 Lawful Basis for Processing

We only process your personal data when there is a valid legal basis, including:

1. Consent – When you have explicitly agreed to the processing.

2. Contract – When data is necessary to perform a contract, e.g., booking cleaning services.

3. Legal Obligation – When required by law.

4. Vital Interests – To protect your life or the life of another.

5. Public Interest or Official Authority – Rare and usually applies to regulatory obligations.

6. Legitimate Interests – Where processing benefits our business operations and does not override your rights.

1.6 Privacy by Design and Default

Home Shield Shine UK Limited incorporates privacy by design principles into all systems, services, and processes. Whenever we introduce new technologies or methods involving personal data, we conduct Data Protection Impact Assessments (DPIAs) to evaluate risks and ensure appropriate safeguards.

1.7 Data Sharing and Third Parties

We will never sell your personal data. However, we may share your information with:

• Authorised service providers (e.g., payment processors).

• Regulatory authorities where required by law.

• Subcontractors assisting in delivering our cleaning services.

All third parties are bound by confidentiality agreements and GDPR-compliant contracts.

1.8 International Data Transfers

Before transferring data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Adequacy Decisions by the UK government.

• Standard Contractual Clauses (SCCs) ensuring GDPR compliance.

1.9 Data Retention Policy

We only retain personal data as long as necessary to:

• Provide our services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

When data is no longer needed, it is securely deleted or anonymised.

1.10 Data Security Measures

Home Shield Shine UK Limited uses advanced technical and organisational measures to secure your data, including:

• Encrypted storage and secure servers.

• Restricted access controls for authorised personnel only.

• Regular security audits and vulnerability assessments.

• Incident response procedures in case of a data breach.

1.11 Data Breach Notification

If a personal data breach occurs that may pose a risk to your rights or freedoms, we will:

• Notify the Information Commissioner’s Office (ICO) within 72 hours.

• Inform affected individuals when required by law.

1.12 Contact Us

If you have any questions regarding this Privacy and Data Protection Policy or wish to exercise your rights, please contact us:

Home Shield Shine UK Limited

📍Office 12496 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

📧 info@homeshieldshiene.co.uk
📞 0203 831 7770

This policy ensures Home Shield Shine UK Limited remains fully compliant with the UK GDPR and protects the privacy of our UK-based customers at every stage.